Platform Privacy Policy

This Platform Privacy Policy applies to the services rendered by Cherry Health Inc. for its users.

Last update: July 15, 2020

Protecting our users' privacy is a priority for Cherry Health. We are committed to respecting the privacy rights of the medical professionals who use our platform. Keeping personal information about our users  safe is something we strive for. That's why we created this privacy statement.

This statement is intended to provide you with information about how we collect, use and disclose personal information in the course of our business and through our platform  We may update it from time to time if we change our services, or the way we collect, use or disclose your personal information.  We may also update it as regulations continue to evolve.  

We last updated this statement on June 1, 2020.

While we've tried to keep it as simple to understand as possible, some parts of this statement may be difficult to understand if you're not a lawyer.  If you're having trouble understanding it, you can find out more information about your rights by visiting these websites:

To better ensure that we live up to the goals and commitments expressed in this statement, we have appointed a privacy officer to oversee it.  If you'd like to know more about this statement, or have questions about how we manage your personal information, please contact our privacy officer at contact@cherry.health.  You can also get in touch with our privacy officer at:

 

Cherry Health Inc.

226 26th Ave NE, Calgary, Alberta

Attention: Privacy Officer

Please reach out to us if you have any comments, questions or concerns about this statement or your personal information.

COLLECTION AND USE OF PERSONAL INFORMATION

What is "personal information"? 

The law defines "personal information" as any information related to an identifiable individual, such as yourself, your spouse, or your children, except for business contact information. An "identifiable individual" is someone who can be identified, either directly or indirectly, through information such as name, home address, personal telephone number, social insurance number, financial transactions, online behaviours, as well as factors specific to the individual such as gender or date of birth.

How do you collect personal information?

For our platform to deliver its functionality, we need to collect personal information about you.  Most of the time, we will collect it directly from you through the platform.  For example, if you choose to provide us with your name, address, or telephone number, we will collect personal information about you as a result.  Because our platform also generates and records information about users in the normal course of operation, we also collect personal information that way as well.

What personal information do you collect?

We collect personal information in order to deliver our platform's functionality, evaluate and improve our platform, and to comply with our legal obligations. As such, while the particular items of personal information we collect from you can be broad, you can expect that our platform will ask you to provide us with things like your name, address, date of birth, medical credentials and CMPA insurance documents, CPSX ID, Locum billing ID, the other users who you connect with using our platform, and, optionally, reference letters or other information about yourself. We will also collect information about the system through which you've accessed our platform, such as your Internet protocol addresses, the contents of local cookies, your operating system, and other similar technical information. 

Importantly, our platform allows clinics to submit reviews about the performance of medical professionals during a locum, and vice versa. As such, if a clinic chooses to submit a review of your performance during a locum, or vice versa, we may collect personal information about you in the form of that review, and any statistics our platform generates with it.

How do you use my personal information? 

We use your personal information to deliver our platform's functionality, evaluate and improve our platform, verify your identity and medical credentials, provide you with customer support, and comply with legal obligations.  We may also use your personal information to create statistics based on the reviews clinics submit about your performance during a locum, and vice versa.

 

A note about cookies

A "cookie" is a small data file stored on your system that allows it to be identified as you move from page to page on the Internet by associating it with an alphanumeric code.  Our platform uses cookies to implement certain features, analyze user behaviour, and improve our offerings.  

Some cookies are necessary to enable you to move around our platform and use its features. These cookies enhance its convenience and use. These types of cookies do not track your activity on any other website. If you disable required cookies, some features of the platform will be affected, or may not work at all.  Other cookies are helpful in order to allow us to understand how people use our platform.  We may use Google Analytics to better understand the nature of the traffic on our website, including how long your site visit was, the pages you visited, and whether you have visited our site previously. To learn more about Google Analytics, or to opt-out, visit http://tools.google.com/dlpage/gaoptout

DISCLOSURE OF PERSONAL INFORMATION

How do you disclose my personal information?

We do not disclose your personal information except in the situations described in this statement.  We do not sell your personal information to third parties, but we may provide anonymized or statistical information about your use of our platform to third parties.

We may disclose your personal information:  

  • to other users of the platform, including clinics and medical professionals, personal information that delivers the platform's functionality, including:

    • for medical professionals, we may disclose your name, title, email address, phone number, designation, medical interests and disinterests, fluency in languages, hobbies, reviews from clinics, profile picture, medical school, residency program history, certifications and PLS status;

    • for clinics, a list of associated practitioners, available coverages, staffing information, any personal information contained in reviews from medical professionals, and any personal information in images or descriptions about your clinic you supply;

  • to our personnel, in order for them to use it in the situations described under the heading "How Do We Use Your Personal Information?"; 

  • to a third party, if it is necessary in order to perform a function you have instructed our platform to perform;

  • as required by government authorities, applicable laws, regulatory requirements, or legal processes such as subpoenas or court orders;

  • during emergency situations. or in order to protect our rights or property from harm; or

  • if you otherwise consent to the disclosure.

Some third parties who facilitate the provision of our platform may collect anonymized information in the course of doing so.  By receiving our services or using our platform, those third parties may be able to ascertain your identity from otherwise-anonymized information they collect.  For example, if you use our platform, each third party involved in facilitating the provision or receipt of its functionalities may be able to collect anonymous information about the way you have used it, and then use that information to determine your identity through pattern-matching.  

A note about transmission and storage of personal information. 

Because the Internet protocol routes information in ways that are inherently impracticable to predict in advance, data packets containing your personal information may be transmitted through systems outside of Canada.  Further, because we use infrastructure, software and systems in the U.S. in order to provide you with our services and the use of our digital platforms, your personal information may be stored, processed, accessed or used by third parties outside of Canada.  This means your personal information may become the subject of the laws or regulatory activities of countries other than Canada, which may result in its disclosure.

RETENTION, INTEGRITY AND SECURITY OF PERSONAL INFORMATION

How long will you keep my personal information? 

We will keep your personal information for only as long as is necessary in order for it to serve the purposes we describe in this policy, or to enable us to comply with our legal obligations.

Will you keep my personal information accurate?

In order for us to deliver services to you, and to comply with our legal obligations, the personal information you provide us through our platform must remain accurate.  Please use the platform's functionality to update your personal information if it changes at any time. We will keep the personal information you provide us through our platform as accurate, complete, and up-to-date as is necessary in order for it to serve the purposes we describe in this statement. 

 

How do you protect my personal information?

We maintain your personal information in electronic form.  To keep it safe, we use industry-standard controls, processes, software, systems, including encryption at rest and encryption in flight., and use systems that automatically update and improve themselves as new threats arise.  However, no organization, including Cherry Health, can guarantee the ongoing security, integrity or secrecy of your personal information.  Even organizations that employ teams specialized in data and information security will from time to time suffer security incidents as a result of the inherently-insecure nature of computer systems and human institutions, and the inevitable fallibility of every individual, particularly when targeted by the concerted efforts of fraudulent actors.  Therefore, while we wish we could do so, Cherry Health cannot promise that we will be able to prevent unauthorized disclosure, modification or destruction of personal information you provide us.

 

What can I do to help protect my personal information?

The most important thing you can to keep your personal information safe is to protect, and keep secret, the username and password you use to access our platform.  

 

What happens if you find out my personal information has been lost or stolen?

A "privacy breach" is a loss of, or unauthorized access to or disclosure of, personal information. If we uncover a privacy breach, or reasonably suspect a privacy breach, involving your personal information, we will investigate and evaluate its implications as soon as feasible.  If a privacy breach creates a real risk of significant harm to you or any other individual, we will attempt to minimize the scope or magnitude of harm in a timely manner, and comply with our notification obligations under the law

 

How can I see what personal information you have about me?

If you would like to access personal information we keep about you, please contact our privacy officer in writing.  We may require you to provide proof of identity, and may also ask you to agree to reimburse us for any costs responding to your request will incur, before we release any personal information to you.  We will then provide you with the personal information we have about you, unless we are required by law to refrain from doing so, or believe we have a right to refrain from doing so, and choose to exercise it. You may verify the accuracy and completeness of the personal information we have about you, and may also ask us to amend it. 

 

CONCLUSION

As set out in the introduction to this statement, if you'd like to know more about it, or have questions about how we manage your personal information, please contact our privacy officer at contact@cherry.health.  You can also get in touch with our privacy officer at:  

Cherry Health Inc.

[Address]

Attention: Privacy Officer

Please reach out to us if you have any comments, questions or concerns about this statement or your personal information.